Describing what it looks like when an organization “embraces scientific thinking” has evolved over the years at the Shingo Institute. If the reader was to look at the Shingo Model™ and Guidelines...
“An Epic Win is an outcome that is so extraordinarily positive that you had no idea it was even possible until you achieved it. it was almost beyond the threshold of imagination and when you get there...
“Listening is a magnetic and strange thing, a creative force. Leaders who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” – Anonymous Listening...
Tom Wujec is a Fellow at Autodesk, the world’s leader in 2D & 3D design software. He has brought several software applications to market, including SketchBook Pro, PortfolioWall, and Maya which...
For Starbucks, the world’s leading retailer, roaster, and brand of speciality coffee, 2008 was a tough year. Amid a struggling economy and increased competition from cheaper rivals, the company’s...
Welcome to the Grand Cafe in Oxford, England. The Grand Cafe was one of the first coffee houses to open in England in 1650. With the replacement of alcohol as the daytime drink of choice, the English...
Recently, an executive asked me to help develop a profile for recruiting new sales managers. The company currently uses a highly refined and successful selection process which hires results-oriented...