• Fostering an Environment of Scientific Thinking

    Fostering an Environment of Scientific Thinking

      Describing what it looks like when an organization “embraces scientific thinking” has evolved over the years at the Shingo Institute. If the reader was to look at the Shingo Model™ and Guidelines...

  • Seeing What Makes Processes Tick

    Seeing What Makes Processes Tick

    Daniel Weil is a partner of Pentagram and a Senior Fellow of the Royal College of Art.  Daniel has been working as an architect and designer since 1977 and his projects have included products, packaging,...

  • Visual Problem Solving

    Visual Problem Solving

    Tom Wujec is a Fellow at Autodesk, the world’s leader in 2D & 3D design software.  He has brought several software applications to market, including SketchBook Pro, PortfolioWall, and Maya which...

  • Cracking the Code on Engagement

    Cracking the Code on Engagement

    “An experienced code breaker will tell you that in order to figure out what the symbols in a code mean, it is essential to be able to play with them…to rearrange them at will.” – Gero...

  • The Golden Hour

    The Golden Hour

    “There is a golden hour between life and death. If you are critically injured you have less than 60 minutes to survive. You might not die right then; it may be three days or two weeks later, but...

  • Discovery-Based Implementation

    Discovery-Based Implementation

    In his work as an educational theorist, John Dewey believed that discovery-based education yielded the best learning.  By allowing learners to connect with information through participation and experimentation...

  • Design from Within

    Design from Within

    “The extent to which you have a design style is the extent to which you have not solved the problem.” – Charles Eames Design That Matters is a non-profit company who faced a problem with global...

  • Creating Space for Change

    Creating Space for Change

    Welcome to the Grand Cafe in Oxford, England.  The Grand Cafe was one of the first coffee houses to open in England in 1650.  With the replacement of alcohol as the daytime drink of choice, the English...

  • Focus and Ambiguity

    Focus and Ambiguity

    A Chinese man created these structures on a beach using nothing other than the natural balance of the objects.  When asked how he did it, he responded “Well I guess with everything in life, there is...

  • The Problem with Most Visuals

    The Problem with Most Visuals

    After spending countless hours analyzing visual management boards in office and manufacturing environments, many fail to live up to the expectations we set for them and die a slow and painful death. Here...