• Why Pursuing Big Ideas is Killing Your Culture

    Why Pursuing Big Ideas is Killing Your Culture

    The best indicator of successfully developing a continuous improvement culture is your ability to engage people. Because “engagement is all about participation,” according to communications consultant...

  • Seeing What Makes Processes Tick

    Seeing What Makes Processes Tick

    Daniel Weil is a partner of Pentagram and a Senior Fellow of the Royal College of Art.  Daniel has been working as an architect and designer since 1977 and his projects have included products, packaging,...

  • Visual Problem Solving

    Visual Problem Solving

    Tom Wujec is a Fellow at Autodesk, the world’s leader in 2D & 3D design software.  He has brought several software applications to market, including SketchBook Pro, PortfolioWall, and Maya which...

  • “Seeing” Red

    “Seeing” Red

    In 2009, Charles Jacobs published a book entitled Management Rewired: Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science.  In it, he discusses the power of mental paradigms...

  • Structuring the Development of People

    Structuring the Development of People

    I have written before about the importance of the structure and physical space in driving the development of right behaviors in an organization.  On my last trip to Japan, I was again stuck by the way...

  • The Problem with Most Visuals

    The Problem with Most Visuals

    After spending countless hours analyzing visual management boards in office and manufacturing environments, many fail to live up to the expectations we set for them and die a slow and painful death. Here...